Shipping
ORDER PROCESSING TIME
We aim to dispatch all orders within a 24 – 48 hour period, Monday to Friday (excluding public holidays) AEST from Burleigh Heads, Gold Coast.
Express orders placed before 2pm AEST will be dispatched the same day. Express orders placed after 2pm AEST or on weekends will be dispatched the following business day.
Orders placed during a promotion, re-stocking or holiday period, please allow an additional 1-3 business days for processing.
SHIPPING INFORMATION
Orders over $150 qualify for free standard shipping.
Package protection insurance is optional, and available for both standard and express shipping services for an additional $9. Rest assured if anything should happen, we’ve got you covered!
All orders are sent via Australia Post and are sent with an "Authority to Leave".
Please note that we cannot cancel or update your order once your order has been processed or dispatched. If you need to update any details associated with your order, please contact us at love@lackofcolor.com.au and we will try our best to amend your order.
| Standard Satchel | 3-5 business days* | $8.00 |
| Standard Shipping | 3-5 business days* | $12.00 |
| Standard Shipping + Insurance | 3-5 business days* | $21.00 |
| Express Shipping | 1-3 business days* | $20.00 |
| Express Shipping + Insurance | 1-3 business days* | $29.00 |
*Delivery times are estimates only and do not consider any unforeseeable delays. Delivery to regional areas outside of the express post network may take additional time to arrive.
Please note: we have a 1-3 business day processing time on all shipments. Once your order is shipped, you’ll receive a tracking link via email to track your order.
Lack of Color are not responsible for any duty, taxes, and custom requirements or other things like taxes, fees, levies, costs or expenses associated with importing products you purchase from us and shipping them into your country.
We ship to International destinations via standard and express services with Australia Post, with delivery times varying depending on your location.
Shipping to the below countries is an approximate time & cost for delivery only. Calculated accurately at checkout.
STANDARD SHIPPING
| DESTINATION ZONE | ESTIMATE SHIPPING TIMES | ESTIMATE SHIPPING COST |
| New Zealand | 4-7 business days* | $15.00 AUD |
| Asia Pacific | 5-9 business days* | $25.00 USD |
| USA | 5-9 business days* | $15.00 USD |
| Canada | 5-9 business days* | $30.00 CAD |
| UK | 4-7 business days* |
$15.00 GBP |
| Europe | 4-12 business days* |
$20.00 EUR |
| Rest of World** | 4-25 business days* | $40.00+ USD |
EXPRESS SHIPPING
| DESTINATION ZONE | ESTIMATE SHIPPING TIMES | ESTIMATE SHIPPING COST |
| New Zealand | 2-5 business days* | $20.00 AUD |
| Asia Pacific | 3-7 business days* | $30.00 USD |
| USA | 3-6 business days* | $20.00 USD |
| Canada | 3-6 business days* | $35.00 CAD |
| UK | 3-5 business days* |
$20.00 GBP |
| Europe | 3-10 business days* |
$25.00 EUR |
| Rest of World** | 8-12 business days* | $50.00+ USD |
*Delivery times are estimates only and do not consider any unforeseeable delays.
**Don’t see your country listed? Click here to view the Australia Post website to find your country and your approx. delivery times and costs.
International orders over $150 qualify for free standard shipping (excluding rest of world).**
*Some exclusions apply.
Once your order is shipped you will receive an email confirmation which will include your tracking number. Please allow up to 12 hours for your tracking number to be active.
If you have created an account with us, you will be able to view the status of your order online when you log into your account.
During promotions, peak periods or public holidays, please allow up to 2-5 additional business days for processing and handling. This is in addition to the shipping timeframe quoted at checkout.
Unfortunately, due to parcel size restrictions, the following styles remain unavailable to ship to Germany and will be removed from the cart automatically.
For further information, please contact our customer support team at love@lackofcolor.com.au as we are here to assist you.
We may experience unexpected delays on international parcels in selected countries from time to time. For more information, please visit the Australia Post Information page here or contact us if you have any further questions love@lackofcolor.com.au.
Please note, all shipping times provided are estimates only and do not consider unforeseeable delays due to disruptions to the postal service. These delays are outside of our control, particularly as the current situation continues to change and evolve daily. Please refer to Australia Post website for further information.
For more information, please visit the Australia Post Information page here.
We apologise for this inconvenience and thank you for your understanding.