Get in touch
Have questions about your order, or a general enquiry?
End of season sale
Due to the high volume of orders received during our 2023 flash sale period, please allow an extra 5-7 business days processing time on all orders. This is in addition to the shipping quoted at check-out. Thank you for your patience during this busy time.
Orders made during the 2023 flash sale are eligible for exchange only. Exchanges will honour the value paid at checkout after discounts and excluding shipping fees. Customers are responsible for return shipping fees and any additional costs required to exchange the item.
Final sale items are not eligible for returns or exchanges of any kind, unless deemed faulty. All final sale products are clearly marked on the product and at checkout.
How can we help?
FAQ
Sizing and Care
How do I know my hat size?
We strongly recommend each customer measures their head before purchasing their new hat to ensure they’re selecting the correct size. Just like shoe and clothing sizes, everyone has a unique head shape and size, which is why we offer a range of sizing options. We also urge customers to pay close attention to size and fit description on our individual product pages to assist with their purchase.
To correctly measure your head and for more sizing information, please head over to our 'sizing' page.
How do I make my hat tighter?
If your hat is too big, a hat filler may be an option as they reduce the hat size by approximately 1-2.5cm. By adding the filler, you can tailor the hat to fit your head shape and size perfectly.
Please refer to our 'care guide' for helpful instructional videos on how to add a hat filler.
How do I care for my hat?
When cared for correctly, our delicate yet durable hats are desgined to withstand the test of time.
The care guide for each product will provide tips on how to care for your new LOC hat.
For further information on how to care for your LOC hat, please visit our 'care guide' page.
Can I get my hat wet?
We do not recommend getting your LOC hat wet as there is a lacquer or stiffening agent applied to ensure the shape is maintained.
If your hat gets wet, we recommend patting it dry with a towel so that it does not lose its shape.
Shipping & Returns
Can I cancel my order?
Unfortunately, once orders have been placed they cannot be cancelled or adjusted.
In the event you do need to cancel your order, please reach out to our customer care team at love@lackofcolor.com.au and we will do our best to assist you.
How long does shipping take?
We offer standard and express shipping options for all domestic and international orders.
Shipping times will vary depending on your location and the shipping service selected.
For further information on shipping, please head over to our 'shipping' page.
How long will my order take to ship?
All orders placed before 2 pm AEST will be shipped the same business day.
Note, dispatch times may be longer during a sale period.
Will I need to pay taxes?
When placing an order with Lack Of Color, customers are responsible for any duty, taxes, and custom requirements like taxes, fees, levies, costs or expenses associated with each order.
Lack of Color is not responsible for any possible duties and taxes that may be applied by customs in the country where the delivery is being made.
How do I return an item?
For all details on return enquiries, please head over to our 'returns' page.